Terms and Conditions
Welcome to PetsiBuy. These Terms and Conditions govern your use of our website and the services we offer. By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing an order.
1. Company Information
PetsiBuy is a UK-based pet supply store offering products for customers worldwide, including the UK, US, Australia, Canada, and Europe. We operate a multicurrency online store and offer region-specific shipping benefits.
2. Eligibility to Purchase
To make purchases through our website, you must be at least 18 years old and possess a valid payment method. By placing an order, you confirm that all information provided is accurate and truthful.
3. Products and Descriptions
We strive to ensure all product information, descriptions, and prices are accurate and up to date. However, errors may occasionally occur. In the event of an error, we reserve the right to correct it and cancel or amend orders if necessary.
4. Orders and Acceptance
All orders are subject to acceptance and availability. Once an order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. The contract between us is formed when your order is dispatched.
5. Pricing and Payment
Prices are displayed in the currency selected at checkout. Payment must be made in full before dispatch. We accept various secure payment methods and may change them at any time without notice.
6. Shipping and Delivery
We offer free shipping over a minimum order value depending on your region. Shipping times may vary and are provided as estimates. PetsiBuy is not responsible for delays caused by customs, carriers, or force majeure events.
7. Customs and Import Duties
International orders may be subject to import duties and taxes, which are your responsibility. Please check your local regulations before placing an order.
8. Returns and Refunds
If you are not satisfied with your order, you may return eligible products within 14 days of delivery. Returned items must be unused, in original packaging, and accompanied by proof of purchase. Please see our Return Policy for full details.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of PetsiBuy or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content without prior written consent.
10. Limitation of Liability
To the extent permitted by law, PetsiBuy shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
11. Privacy Policy
Your personal data is processed in accordance with our Privacy Policy. By using our website, you consent to such processing and warrant that all data provided is accurate.
12. Amendments to Terms
We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the revised terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact our Customer Service team through the website’s contact page or by email.