Delivery Policy
At PetsiBuy, we are committed to delivering your favourite pet supplies quickly, securely, and affordably. As a global retailer, we offer international shipping with clear and transparent delivery terms designed to meet your needs no matter where you live. All orders are processed in a multicurrency environment to ensure smooth transactions tailored to your location.
Shipping Regions & Rates
We ship worldwide and provide both free and flat-rate shipping options depending on your order value and region:
United Kingdom (UK)
We offer free shipping on all orders over £20. For orders below this threshold, a flat shipping fee of £5.99 applies.
United States (US)
Enjoy free shipping for orders over £50 (equivalent in USD). Orders under this amount are subject to a flat shipping rate of £9.99 (equivalent in USD).
Europe
For our European customers, free shipping is available for orders above £30 (equivalent in EUR). Orders under this value are charged a flat shipping fee of £6.99 (equivalent in EUR).
Canada (CA)
Canadian customers benefit from free shipping on orders over £30 (equivalent in CAD). Orders below this value will incur a flat rate shipping fee of £5.99 (equivalent in CAD).
Rest of the World
We proudly ship to every corner of the globe. A flat shipping fee of £9.99 (converted to your local currency) applies to all international orders outside the regions mentioned above.
Delivery Timeframes
We strive to dispatch your order as quickly as possible. Most orders are processed within 1-2 business days. Estimated delivery times vary depending on the shipping destination:
- UK: 3-15 business days
- Europe: 3-15 business days
- US & Canada: 3-15 business days
- Rest of the world: 3-15 business days
Please note that during high-volume periods, delivery times may be slightly extended. You will receive tracking information once your order has been shipped.
Currency Conversion & Checkout
Our store automatically detects your location and displays prices in your local currency for your convenience. At checkout, your shipping fees and order totals are calculated based on current exchange rates to ensure accuracy and transparency.